At LoomSuite, we are committed to providing a seamless and reliable experience for our valued customers. Our refund policy reflects our dedication to ensuring customer satisfaction while maintaining transparency and fairness.

Refund Eligibility: We understand that technical issues can arise, hindering the functionality of our software on your social media accounts. If you encounter such problems, we offer refunds under the following circumstances:

1. Our software fails to function as intended on your social media account(s).
2. Despite reasonable efforts from our support team, we are unable to resolve the issue within a reasonable timeframe.

Refund Process: To request a refund, please contact our customer support team at contact@loomsuite.com and provide relevant details regarding the issue you are experiencing. Our support team will assess your request promptly and initiate the refund process if you meet the eligibility criteria.

Refund Timeline: Once your refund request is approved, we will process the refund within 24 to 48 hours. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.

Cancellation Policy: We understand that circumstances may change, and you may need to cancel your subscription. You can cancel your subscription at any time by sending an email to contact@loomsuite.com stating your intention to cancel. Upon receiving your cancellation request, we will process it promptly, and your subscription will be terminated accordingly.

Contact Us: If you have any questions or concerns regarding our refund policy or any other matter, please don’t hesitate to contact us at contact@loomsuite.com. Our dedicated support team is here to assist you and ensure that you have a positive experience with LoomSuite.

Thank you for choosing LoomSuite. We appreciate your trust in our services and are committed to delivering the best possible experience for our customers.